Refund policy

Return Policy

We want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unworn and unwashed
In their original condition with all tags attached
Free from perfume, deodorant, or any other stains
In the original packaging

Non-Returnable Items

The following items cannot be returned:

Underwear, swimwear, and hosiery (for hygiene reasons)
Sale or clearance items marked as final sale
Gift cards

Exchanges

We offer free exchanges for a different size or colour within 30 days of delivery. To request an exchange, please contact our team at support@globemall.co with your order number and the item you'd like to exchange.

How to Initiate a Return

Email us at support@globemall.co with your order number and reason for return.
We will send you a Return Merchandise Authorisation (RMA) number and return instructions.
Pack your item securely and include the RMA number on the outside of the package.
Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 7 days of delivery at support@globemall.co. We will arrange a free return and send you a replacement or issue a full refund.